This website www.bhutanbuy.com is owned and operated by www.bhutanbuy.com a registered and legal company located in Thimphu Bhutan.
While ordering goods and products from this website you will have to provide your personal information like your name, address and contact details.
We at www.bhutabuy.com regard and hold your personal details as private and confidential and do not publish, sell or reuse for any economic gain or any other motives. We may use it to advertise our new products to you through email or sms but you can let us know or opt out of that as well.
With regard to sharing your personal information: only when a court of law requires us to furnish those data for any legal proceedings purpose then we are obligated by the law of the land to disclose your information. Other than that, we don’t disclose to anyone unless you yourself permit us to do so.
1. Where is Bhutan Buy Located?
Bhutan Buy is a Bhutanese eCommerce company located in Thimphu with registered office in IT Tech Park, Babesa, Thimphu : Bhutan and Operational Base Office in Lhaki Building, Below DGPC Office, Lower Changangkha, Thimphu : Bhutan
2. Is it a licensed and legal company?
Yes, www.bhutanbuy.com is a licensed and legal company. Licensed by Department of Trade & Industry and approved by Department of Small & Cottage Industry, Ministry of Economic Affairs, Royal Government of Bhutan
3. Is it safe to order from www.bhutanbuy.com?
Yes, infact the safest online company you can order from due to the fact that it is located within Bhutan and if you face any problem then you can approach www.bhutanbuy.com directly and the management at www.bhutanbuy.com are ever ready and every willing to help you resolve if you have any issue or concern.
4. How about the online payment? Is it safe?
5. How is the quality of goods that www.bhutanbuy.com delivers?
The most important priority of www.bhutanbuy.com is to provide our valued customers with ‘Value for Money’ which is to provide quality for the amount of money our valued buyers are spending on the product through www.bhutanbuy.com. And to ensure that www.bhutanbuy.com has Consumer protection policy wherein consumer will not be subject to low/inferior quality, duplicate or damaged goods. www.bhutanbuy.com will inspect the goods before delivery and www.bhutanbuy.com will not accept broken/damaged/duplicate/low and inferior quality goods from suppliers. This is our commitment to our valued buyers.
6. If we face any issue then how should we approach www.bhutanbuy.com?
You can approach www.bhutanbuy.com anytime through:
Your user login and lodge a complaint. It will reach us automatically. www.bhutanbuy.com will acknowledge the receipt of the same and provide you with an amicable resolution within 24 hours and if more time is needed then the same will be communicated to you.
Call Us: You can call us in our order enquiry number provided in the footer section of the website and talk to our Ops Resource Person. He/She will lodge a complaint on your behalf and it will follow the due process
Write to us at email@example.com. www.bhutanbuy.com will acknowledge the receipt of the same and provide you with an amicable resolution within 24 hours and if more time is needed then the same will be communicated to you.
Walkin : If you are in and around Thimphu then please visit us and express your concerns in person and www.bhutanbuy.com will try its best to resolve it for you
7. Will www.bhutanbuy.com refund my money if I return the goods since I maynot like it after I get it or my choices have changed?
www.bhutanbuy.com has flexible return policy (you can find it in the lower footer region of the website) and if all conditions are met then you will get your refund back.
8. Are the goods taxed as per the government norms?
Yes, all the goods that www.bhutanbuy.com delivers to you are tax paid and www.bhutanbuy.com strictly follows the taxation policy of RRCO.
9. I need not pay the tax as I have tax exemption from the Government. How to go about with that?
Provide us with tax exemption certificate (scan/mobile shot and send for processing at our end and a copy would be required for processing at RRCO Office) and we will remove the tax from the good and deliver it to you.
Register as a Supplier
You can return/ask for refund/exchange the delivered good within 3 days. You should ensure the following:
Within 3 days from the delivery date: you can either return or replace or exchange. Login to your bhutanbuy account and update against the order which item you want to return for a refund OR replace the one with another product of the same type/ return for exchange with another item of different type using the paid amount as remaining balance.
Our pick-up agent will ensure the following while collecting the product from you and if either or any of these criteria are not met during the pick-up inspection at your end then the product will not be eligible for return/replace/exchange:
Product Should Not Be Used: The product should not be used and there should be no sign of wear/tear, should not be soiled (no dirt or change of color due to use on soil or floor, scratches due to friction)
Tags/Labels/Stickers in place: The product’s Tags/Labels/Stickers should be intact and not torn if there were any in the product when you received it.
No Damages: Product should not be in broken state, cracked or strain of cracking should not be visible
Original Packing/Box should not be damaged or torn so please open the packaging box/carton with care
The product should be the one delivered to you by Bhutan buy: The product should be the original product delivered to you by Bhutan buy where perfect match with Name, description, color, size, make, brand, labels should all match
All In-the-Box products should be present and undamaged: All the items, accessories and documents/cds/guides/installation manuals that are part of the In-the-Box should be present with its packaging material undamaged or not torn.
In-case of electronics and home appliances: The product will be inspected by a technical person from www.bhutanbuy.com and if it’s a manufacturing defect then the product will be replaced by/with a brand new product (if the issue is reported within 3 days from delivery date).
Technical person will inspect the product and if found manually tampered, accidental damages due to which product is not working or functioning, short circuit of product’s Integrated Circuits, other circuits due to fluctuations or surge in electricity due to lightning/thunder, issue with electricity from electricity providing company, then the product will not be replaced nor warranty will be applicable. You will have to bear the cost of making it working again. (We advise to use stabilizers and power back-ups)
Our warranty covers:
Non functional product during/after delivery
Loose fittings and connections due to which product is not functioning
Apple Products: Apple products not working due to manufacturing defects or any other valid defects which is confirmed by our Apple trained technicians will be replaced with a brand new Product within the 1 year period. If warranty applies to the Apple product then the product will be repaired. If none of these apply then you will have to bear all the cost to have it working again.
For other products: Replacement in 3 days upon valid reason confirmed upon inspection for the defect else all of our products comes with warranty, so we advise and request you to report the non functioning devices immediately so that we can provide you with prompt and immediate backup support & service that meets the warranty clauses.
Note: Some products that cannot be returned/exchanged/warranty provided are the ones which cannot be re-packaged once opened mostly eatables, perishable items, perfumes, beauty care, soaps products where quantity is compromised once used or opened.
www.bhutanbuy.com in its sole discretion can qualify a product that can be returned/exchanged after confirming the state of the product during inspection and upon meeting by the buyer all the aforementioned requirements. We look forward to serve you and make your shopping expereince a great one with www.bhutanbuy.com!