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You can return/ask for refund/exchange the delivered good within 3 days. You should ensure the following:
Within 3 days from the delivery date: you can either return or replace or exchange. Login to your bhutanbuy account and update against the order which item you want to return for a refund OR replace the one with another product of the same type/ return for exchange with another item of different type using the paid amount as remaining balance.
Our pick-up agent will ensure the following while collecting the product from you and if either or any of these criteria are not met during the pick-up inspection at your end then the product will not be eligible for return/replace/exchange:
Product Should Not Be Used: The product should not be used and there should be no sign of wear/tear, should not be soiled (no dirt or change of color due to use on soil or floor, scratches due to friction)
Tags/Labels/Stickers in place: The product’s Tags/Labels/Stickers should be intact and not torn if there were any in the product when you received it.
No Damages: Product should not be in broken state, cracked or strain of cracking should not be visible
Original Packing/Box should not be damaged or torn so please open the packaging box/carton with care
The product should be the one delivered to you by Bhutan buy: The product should be the original product delivered to you by Bhutan buy where perfect match with Name, description, color, size, make, brand, labels should all match
All In-the-Box products should be present and undamaged: All the items, accessories and documents/cds/guides/installation manuals that are part of the In-the-Box should be present with its packaging material undamaged or not torn.
In-case of electronics and home appliances: The product will be inspected by a technical person from www.bhutanbuy.com and if it’s a manufacturing defect then the product will be replaced by/with a brand new product (if the issue is reported within 3 days from delivery date).
Technical person will inspect the product and if found manually tampered, accidental damages due to which product is not working or functioning, short circuit of product’s Integrated Circuits, other circuits due to fluctuations or surge in electricity due to lightning/thunder, issue with electricity from electricity providing company, then the product will not be replaced nor warranty will be applicable. You will have to bear the cost of making it working again. (We advise to use stabilizers and power back-ups)
Our warranty covers:
Apple Products: Apple products not working due to manufacturing defects or any other valid defects which is confirmed by our Apple trained technicians will be replaced with a brand new Product within the 1 year period. If warranty applies to the Apple product then the product will be repaired. If none of these apply then you will have to bear all the cost to have it working again.
For other products: Replacement in 3 days upon valid reason confirmed upon inspection for the defect else all of our products comes with warranty, so we advise and request you to report the non functioning devices immediately so that we can provide you with prompt and immediate backup support & service that meets the warranty clauses.
Note: Some products that cannot be returned/exchanged/warranty provided are the ones which cannot be re-packaged once opened mostly eatables, perishable items, perfumes, beauty care, soaps products where quantity is compromised once used or opened.
www.bhutanbuy.com in its sole discretion can qualify a product that can be returned/exchanged after confirming the state of the product during inspection and upon meeting by the buyer all the aforementioned requirements. We look forward to serve you and make your shopping expereince a great one with www.bhutanbuy.com!